Frequently Asked Questions

Membership FAQ

Will my membership automatically renew?

Yes. Monthly memberships at the standard monthly rate, automatically renew at that rate for each ensuing month. Renewal occurs once a month on the date you signed up. Note, if your billing day does not occur in every month (the 31st for example), you will be billed the last day of the month.

My password and/or ID is not working. How can I fix?

Please email us at accountservices@rollerplanet.net. Include your contact information and the existing problem. We will respond within 24 – 48 hours and help you get back on track. Thank you.

When will my credit card be billed?

As a member, you are automatically charged once a month on the date you signed up. Note, if your billing day does not occur in every month (the 31st for example), you will be billed the last day of the month. 
Yearly subscriptions are a monthly commitment for the 25% discounted rate each and every month for 12 continuous months. No cancelations can occur during the first year.

How do I change my password?

Please go to the Sign-In page and conduct the appropriate steps. If you still cannot change your password, please contact us at accountservices@rollerplanet.net.

Can I purchase a full year subscription if I am already on a monthly?

Yes. Before your current month expires, please go to the subscription tab and choose the one year – 12 month subscription. This will get you the lower monthly rate, which is currently a 25% discount. 

What does Roller Planet do with my personal subscription information?

Individual subscriber information is strictly used for Roller Planet membership services. We may need to provide your data to a third party credit card processing company, in order to process you membership dues. Roller Planet does not share account information with any other external entities.

How do I cancel my membership?

To cancel the Monthly Membership, please go to the contact page and email us at accountservices@rollerplanet.net. Cancelation request must be received 72 hours prior to your scheduled monthly payment, The full year membership is a 12 month commitment at the discounted rate and cannot be canceled. Subscribers may cancel after the 12 month subscription terms ends.

General FAQ

Can I become a Roller Planet Groove talent?

We are currently not soliciting new talent at this time. However, we always keep our eyes open for great new Jam and Street Groove skating talent. If you would like to be considered in the future, please send us an email at customerservice@rollerplanet.net.

Can I submit an idea for a show or story?

All Roller Planet members may submit show and story ideas. Please utilize the customerservice@rollerplanet.net email. Note that submittal of ideas or suggestions automatically transfers the rights of that idea or suggestion to Roller Planet as per our Terms and Conditions agreement. 

Does Roller Planet have any job openings?

We do not currently have any openings. When a position opportunity arises, we will post the job opening on typical digital job boards and may include the job posting directly on our website.

How do I contact Roller Planet?

Please go to the Contact page and email us your inquiry. Thank you. 

How do I submit a roller skating video?

Roller Planet is not accepting personal video submissions or allowing video sharing at this point in time. In the future, a communication portal may be set up for members to share video. 

May I use Roller Planet video on my social media or web site?

Unfortunately, No. Any and all video or footage on the Roller Planet platform is strictly owned and licensed by Roller Planet and may not be shared. It is against our Terms and Conditions for any user, member, potential customer or visitor to our site, to capture, record, pirate, or use any material from our digital portal without explicit authorization. This includes logos, footage, still photographs, event highlights, and any parts and pieces of the Roller Planet Platform. 

How do I request Roller Planet to attend my roller skating event?

Please contact us at customerservice@rollerplanet.net. Include your name, name of rink, rink address and telephone number, party or event you’d like covered with the prospective dates, and any other pertinent information. Please note that we cannot accommodate all requests and chose according to ongoing business priorities. 

My company is interested in sponsorship or advertising with Roller Planet. How do I proceed?

We welcome the opportunity to consider your proposal, advertising inquiries, and to the discuss the potential of sponsorship of Roller Planet or any one of our events, programs, and sub brands. Please submit you contact information and specifics at customerservice@rollerplanet.net.

What Live Sporting Events does Roller Planet have upcoming?

Our rights and streaming plans are constantly evolving. Currently for 2022, Roller Planet will produce and Live stream the following: Rocky Mountain Artistic Invitational, ARHA Tom Osborne Invitational, ARHA American Championships, IHA Inline Championships, IHA American Speed Skating Championships, IHA American Artistic Championships. 

I cannot find my question. 

Please go to the Contact page and email us your inquiry. Thank you. 

Where is Roller planet located?

Roller Planet has remote employees and offices located throughout the United States.